Jaguar Freight Cut Manual Tracking by 90% with Terminal49's Automated Container Visibility
Discover how Jaguar Freight eliminated 90% of manual tracking tasks, saved 20+ hours per user each month, and adopted a cost-effective, enterprise-grade tracking solution - without the high price tag of traditional platforms.
The Challenge: Manual Tracking Created Inefficiencies & Delays
Jaguar Freight, a global freight forwarder and Non-Vessel Operating Common Carrier (NVOCC), specializes in optimizing supply chains for businesses of all sizes. Their operations team was in a race against time, drowning in manual tracking for containers and shipments—relying on spreadsheets, carrier websites, email chains, and even phone calls to monitor updates. Every day felt like a game of catch-up, only for them to realize the data was already outdated.
Without an automated container tracking solution, they faced:
- Time-consuming tracking: The team spent hours repeatedly checking multiple carrier platforms each day and copying over information, consuming hours of valuable work time.
- Frequent errors and inconsistencies: Manual data entry led to unreliable data, with discrepancies and outdated ETAs reaching customers.
- Latency in supply chain visibility: By the time they spotted delays, schedules often had already been disrupted. Shipment updates were often obsolete by the time they were recorded, causing reactive decision-making.
- Rising demurrage fees: Missed ETA changes led to delays, unexpected storage costs, and strained relationships with frustrated customers.
It was clear that manual tracking wasn’t just inefficient—it was unsustainable. Jaguar Freight needed a smarter way to stay ahead. They needed a scalable, automated container tracking solution to eliminate inefficiencies, enhance data accuracy, and improve shipment visibility.
As a boutique freight forwarder, Jaguar Freight also faced another challenge—many logistics visibility solutions came with enterprise-level price tags that didn’t align with their budget. They needed an affordable platform that could scale with them without requiring a massive upfront investment.
We were doing all of this manually—checking carrier websites, updating information, and constantly playing catch-up. It was overwhelming, and the risk of outdated or incorrect information was always there.
The Turning Point: Automating Container Tracking in Real Time
Jaguar Freight turned to Terminal49’s real-time container tracking and automation platform to streamline operations and enhance supply chain visibility. The impact was immediate and transformative. Instead of spending hours chasing down ETAs, the team started receiving automated updates, right when they needed them. No more guesswork. No more tedious manual tracking.
How Terminal49 Made the Difference:
- Real-time visibility: Live updates on vessel departures, arrivals, and status changes, all in one place.
- One single view of truth: Data from 150+ sources, standardized with 99% accuracy, eliminating confusion, all available in the Terminal49 Platform, via API, Dashboard, and other integrations.
- Quick integration: Chain.io’s API middleware connected Terminal49 with Jaguar Freight’s existing systems, so they could hit the ground running.
- Proactive alerts: The system flagged schedule changes before they became problems, putting the team back in control.
The result? 90% of manual tracking work disappeared. Each team member saved an average of 20+ hours per month, freeing them to focus on strategic logistics planning instead of chasing shipments.
Cost-Effective Solutions Without Enterprise-Level Price Tags
In addition to transforming Jaguar Freight’s shipment tracking and improving operational efficiency, Terminal49’s pricing model provided significant value. As a boutique freight-forwarding company, Jaguar Freight needed an affordable solution that offered enterprise-level capabilities without the associated enterprise costs.
Unlike larger competitors, Terminal49’s platform delivers powerful terminal integration and real-time tracking at a price point that companies like Jaguar Freight can justify. This cost-effectiveness has allowed Jaguar Freight to leverage cutting-edge technology to compete with larger players without sacrificing customer service or profitability.
“Our goal is to 10x the business over the next 10 years while continuing to deliver legendary customer service. Terminal49’s affordable solution is a key part of that strategy,” said Armin Frey, Director of IT at Jaguar Freight.
By using Terminal49, Jaguar Freight was able to eliminate manual tracking costs and focus resources on growth, without taking on the financial burden of traditional enterprise platforms.
“We’re a growing company. We need enterprise systems without enterprise-level price tags. Terminal49 gives us the capabilities we need without breaking the bank,” Frey added. With Terminal49’s scalable and cost-effective platform, Jaguar Freight has been able to optimize logistics operations and set the foundation for long-term growth.
We’re using technology to compete with the big guys, but we need solutions that make sense for our budget. Terminal49 helps us do that.
Saving Money: Reducing Demurrage Fees with Better Visibility
One of the biggest headaches Jaguar Freight faced before Terminal49 was demurrage fees. Containers sat longer than planned at ports, and by the time anyone noticed a missed LFD, it was too late. With automated shipment tracking, those costly surprises stopped happening.
- More visibility = fewer fees: With early warnings, the team can anticipate delays and act fast to avoid storage costs.
- Fewer last-minute scrambles: Avoid last-minute delays by planning ahead when an ETA has changed.
- Happier customers: More predictable delivery schedules meant fewer unpleasant surprises for customers.
Before Terminal49, we were constantly reacting to missed ETAs. Now, we see changes before they cause problems—it’s completely changed how we operate.
Armin Frey - Director of IT, Jaguar FreightReal-Time Container Visibility Enables Smarter Decisions, Made Faster
With real-time container visibility, Jaguar Freight shifted from playing defense to running a proactive operation. Instead of reacting to disruptions, Jaguar Freight’s operations team now makes data-driven decisions in real time, anticipating challenges before they arise
- Reliable ETAs: Customers get shipment updates they can trust, which improves their ability to plan and ensure customer satisfaction.
- Faster responses: The team can resolve potential delays before they impact supply chains, and adapt quickly to changes instead of scrambling at the last minute.
- Optimized intermodal container tracking: Jaguar Freight has better coordination across ocean, rail, and inland destinations, which improves their overall efficiency.
Giving Customers Self-Service Access to Real-Time Visibility
Before Terminal49, there was a lot of heavy lifting and frustration just to obtain accurate information and update Cybertrax for client visibility. Jaguar Freight’s dashboard delivers real-time shipment visibility by integrating Terminal49’s container tracking data, enabling them to deliver a new layer of transparency and reliability to their customers.
- No more update requests: Customers have access to accurate, up-to-the-minute container tracking data at their fingertips.
- Automated alerts: Change notifications for ETAs and delays are communicated instantly.
- A smoother experience: Transparency means less back-and-forth communication and happier customers.
Terminal49’s Platform doesn’t just give us data—it gives us the confidence to make the right decisions, right when we need to.
Sustainability Matters: Tracking Emissions & Offsetting Carbon
Sustainability is becoming a growing priority in logistics, as companies look for ways to reduce their carbon footprint while keeping supply chains efficient. Visibility isn’t just about tracking shipments—it’s also key to understanding and minimizing environmental impact.
Jaguar Freight is taking steps to make smarter, more sustainable decisions by leveraging Terminal49’s automated container tracking. With better data at their fingertips, they can:
- Measure carbon emissions more accurately across transportation modes.
- Make smarter routing decisions to reduce emissions in the first place.
Terminal49 is committed to making sustainability more accessible across the industry. By providing container visibility and tracking data and reporting, Terminal49 helps companies like Jaguar Freight take meaningful action toward carbon reduction. Beyond that, Terminal49 has pledged a portion of its revenue to Stripe Climate, funding cutting-edge carbon removal technologies that support a cleaner future.
With real-time tracking and emissions insights like transit times by lane, Jaguar Freight is strengthening its sustainability efforts while improving operational visibility. As the logistics industry moves toward a lower-carbon future, access to accurate, automated data empowers businesses to align efficiency with environmental responsibility.
Our customers care about sustainability, and so do we. Terminal49 helps us track our impact and take real action to reduce our carbon footprint.
Armin Frey - Director of IT, Jaguar FreightA Long-Term Partnership for Continued Success
With Terminal49’s logistics visibility platform, Jaguar Freight has completely transformed how they track and manage shipments:
Terminal49 isn’t just software—it’s a strategic part of our operations. It has strengthened our process, improved efficiency, and set us up for massive growth. We’re excited to continue building on this success together.
- 90% of manual tracking eliminated—saving 20+ hours per user each month.
- Demurrage fees reduced with better LFDs and visibility to containers at risk.
- Proactive decision-making thanks to real-time tracking.
- Stronger customer relationships through accurate data and self-service visibility.
- A sustainability edge with emissions tracking For Jaguar Freight, this isn’t just about automation—it’s about smarter logistics, happier customers, and a more sustainable future. And with Terminal49 as their partner, they’re ready for whatever comes next.
To learn more about how Terminal49 can help you optimize your container tracking and eliminate costly detention and demurrage fees, start your free trial today.
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